1. Information We Collect
When you use PeakPeps, we may collect the following types of information:
- Account information: Name, email address, and password when you register.
- Order information: Shipping address, billing details, and purchase history.
- Usage data: Pages visited, time spent, device type, browser, and IP address.
- Communications: Messages you send us via email or the contact form.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Send transactional emails (order confirmations, shipping updates).
- Respond to support inquiries.
- Improve the Site and our product catalog.
- Comply with applicable legal obligations.
We do not sell your personal information to third parties.
3. Cookies and Tracking
The Site uses essential cookies required for authentication and shopping cart functionality. Analytics cookies may be used to understand Site usage patterns. You can disable cookies in your browser settings, though some features may not function correctly.
4. Data Sharing
We share personal information only with trusted service providers who assist in operating the Site (payment processors, shipping carriers, hosting providers) and only to the extent necessary to provide those services. All third parties are bound by confidentiality obligations.
5. Data Retention
We retain order and account information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your account data by contacting us at support@peakpeps.com.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you, or to object to its processing. To exercise these rights, contact us at support@peakpeps.com.
7. Security
We implement industry-standard technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised date at the top of this page will reflect the most recent changes. Continued use of the Site after changes constitutes acceptance of the updated policy.
9. Contact
Privacy questions may be directed to support@peakpeps.com or via our Contact page.